Information

Contact

Office hours: 8.00am - 4.00pm Eastern time, Monday through Friday, except Holidays.

If you have any questions, feel free to contact me at
info@shatoudesign.com



Suggestions

I welcome your suggestions or comments. If there is a product you would like me to make available, feel free to ask. I'll be glad to help!



Payment methods

I accept payments from Paypal.

I also accept money orders from Canada, in canadian currency. Orders will be shipped once the money order will be received. If you wish to pay your order using money order, simply send me an e-mail at sales@shatoudesign.com and copy/paste the products numbers and the quantity needed in the message. I will send you an e-mail with the total amount, including the shipping fees, and all the information you need to send your payment.



Shipping fees

I accept orders from Canada and United States (except Puerto Rico, due to the delivery time). All orders outside Canada or USA will be automatically cancelled. All orders under 100$ are shipped via Canada post lettermail service, in one or more cushion envelopes, without insurance and tracking.

All orders over 100$ are shipped with insurance and tracking.

The shipping fees are as follows:

For orders from 1$ to 29.99$: shipping fee is 4.25$
For orders from 30$ to 49.99$: shipping fee is 7.50$
For orders from 50$ to 74.99$: shipping fee is 9.75$
For orders from 75$ to 99.99$: shipping fee is 15.25$
For orders from 100$ to 199.99$: shipping fee is 20.00$
For orders from 200$ et plus: shipping fee will be added, according to the weight of the package



Return policy

I will gladly refund any unaltered product within 15 days of purchase (30 days for shipments in United-States).

However, please note that I do not refund the following products:

- Wire or other products by the foot or inch
- Damaged or altered products, uncomplete packages

The shipping fee to return a product is at your charge and no refund can be made on the shipping fees.

For all refund requests, simply contact me at:
service@shatoudesign.com



Handling and processing orders

Orders are processed from Monday through Friday, excluding Holidays and are shipped within 24 hours of receipt of payment. Once your order is shipped, you will receive a confirmation e-mail. If you do not receive this e-mail within 48 hours, please contact me at

service@shatoudesign.com

Delivery through Canada usually takes 7 business days.

Delivery to United-States can take up to 4 weeks due to customs.

Thank you for your patience!